Job Description

Job Description

Job Description

JOB PURPOSE

The Technical Training and Development Manager is responsible for the training and development of the X-ray service team. The position is responsible for developing, conducting, and maintaining individual competency and skill assessments. The role is required to build & maintain training programs to achieve these goals and to deliver such programs both in house and in the field. 

LOCATION

Maple Grove, MN (Up to 50% travel)

WHY NIKON METROLOGY?

You would be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation. 

KEY AREAS OF RESPONSIBILITY

Will include, but not limited to the following: 

• As needed develop and maintain technical knowledge of the X-ray product line. 
• Develop and lead training programs for the service team. 
• Develop and maintain associated documentation for training programs. 
• Train, assess & certify as appropriate new field service team members.
• Train in all associated hardware, software and administrative responsibilities such as technical reporting and time keeping.  

ANCILLARY RESPONSIBILITIES

• Maintain records and issue certificates for service team training. 
• Provide technical support for new techs. 
• Responsible for development and maintenance of preventative maintenance checklists
• Develop basic fault-finding guides for the field service team. 
• Provide technical support through Nikons ticketing system when necessary.  
• In-field and in-house Service responsibilities. 
• All other duties as needed.

QUALIFICATIONS 

ESSENTIAL

• Associates in a technical field. 
• 4 Years+ of technical experience. 
• Experience with basic MS Office applications such as Excel, Word & PowerPoint. 

DESIRABLE

• Previous technical training experience.
• Previous experience on X-ray systems or similar. 
• Experience with Volume Graphics Software or similar.
• Ability to speak Spanish

FUNCTIONAL COMPETENCIES

• Good overall understanding of the project workflows.
• Engineering background with knowledge of various hardware and software products.
• Strong technical interest combined with common business sense.
• Hands-on person showing systematic approach to handling complex problems.
• Commercial feeling – ability to understand customers’ needs.
• Ability to read technical drawings and understand technology.
• Excellent presentation skills.
• High sense of responsibility and initiative.
• Ability to work independently / with little supervision.

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS

• Up to 50% travel domestic and international.
• Ability to perform light physical activities as part of daily duties.
• Must be able to lift and carry up to 50 lbs. to waist level. 
• Comfortable walking extended distances and climbing stairs as needed.

HOW WE TAKE CARE OF OUR TEAM

CULTURE SPIRIT

• Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize, to inspire each other and keep our community strong and close inside and out of the office.

PERSONAL DEVELOPMENT

• We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement. 

AMAZING MEDICAL BENEFITS & PERKS

• We’ll take care of you with industry leading medical, dental; vision plans and many more benefits that allow us and you to continue to be AMAZING!

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active-duty wartime or campaign badge veteran, or therein after referred collectively as “protected veterans”. 

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