Job Description

Salary Range: $50,000 - $70,000

Job Posting End Date: December 19th 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way .

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Knowledge of principles, concepts, practices, and procedures of IRS codes, regulations, and procedures.

• Excellent verbal and written communications skills to effectively interact with internal and external customers.

• Knowledge of principles and processes for providing customer and personal services; this includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Knowledge of billing procedures, plan codes, and premiums.

• Knowledge of administrative and clerical procedures an systems such as word processing, managing files and records, and other office procedures and terminology

• Skill in giving full attention to what other people are saying; taking time to understand the points being made; asking questions as appropriate

• Skill in understanding the implications of new information for both current and future problem solving and decision-making

• Skill in using mathematics to solve problems

Education & Experience Required

• High School Diploma or Equivalent
• 2 or more years of work-related experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• STD/LOA product knowledge and finance experience

Principal Duties & Responsibilities

• Adheres to standardized procedures to address questions and resolve problems, serving as a resource to others in troubleshooting and issue resolution.

• Reconciles disability and statutory payments; reviews disability and absence claim files for variances, and matches relevant details to benefit payment calculations.

• Coordinates with disability case managers and applicable statutory states for select groups, ensuring compliance and facilitating the resolution of related questions and issues.

• Researches pending payments and takes necessary actions to resolve issues by contacting the appropriate stakeholders, and making adjustments based on collected information.

• Analyzes and handles service requirements from various sources associated with complex accounts.

• Initiates calls or sends communications to request information or confirm actions; researches customer correspondence, account invoices, and payment history.

• Reconciles and services account payments from sensitive and complex accounts; reviews incoming customer requests and logs required data into tracking system; records disposition of outstanding customer requests on weekly tracking reports.

• Communicates internally and externally with policyholders, associates, coordinators, and various departments to obtain additional information or confirm changes.

• Performs other duties as required.

Total Rewards

The salary range for this job is $50,000 to $70,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

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