Job Description

Utility Billing Clerk

Processes utility bills and payments in a prompt and efficient manner and provides accurate accounting of same.

Summary of Duties:

Organizational Relationships:

• Reports to: Finance Director.
• Directs: This is a non-supervisory position.
• Other: Has contact with other city employees and the general public.

Essential Duties:

• Calculates, prepares, and mails out computerized utility bills;
• Enters customer information and monthly meter readings into computer;
• Receives and processes utility payments, including delinquent accounts, licenses, permits, certificates, and services, and verifies amounts billed and amounts received;
• Receives utility applications, opens new accounts, and posts deposits;
• Receives customer complaints on utility bills and rates;
• Processes outgoing customers;
• Processes meter reading reports;
• Processes bad debt reports;
• Processes bank and credit card drafts;
• Maintains accounts receivable information;
• Answers a multi-line telephone, directing calls, providing information, and/or taking messages, as appropriate;
• Receives and dispatches messages and work orders over the radio;
• Sorts and distributes incoming and outgoing mail;
• May fill in as receptionist as needed;

Other Important Duties:

Performs such other related duties as may be assigned. Required knowledge, skills, and abilities include knowledge of municipal billing operations, city utilities systems, and standard office practices and procedures. Skills/abilities include performing a volume of numerical detail work with speed and accuracy, operating standard office equipment, including computer and ten-key calculator, accurately making change and balancing accounts, taking complete and accurate messages, maintaining a calm attitude during stressful interactions with the public both in person and over the telephone, preparing financial and other records in a systematic, neat, and legible manner, understanding and following complex instructions, and establishing and maintaining effective working relationships with co-workers and the general public.

Qualifications:

Acceptable experience and training include high school graduation, or its equivalent, plus at least two years of clerical experience, preferably in accounting; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Supplemental Information:

The City will comply with the Americans with Disabilities Act, including the American Disability Act Amendment Act, and all other Federal, State and Local legislative requirements. The Facility will ensure that reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions of that position.

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