Overview
BroadPath is excited to be hiring Trainers ! We're seeking a dynamic and experienced Trainer to lead engaging, results-driven training programs for our Member Support Advocates, who support Health Plan Members by handling inbound, outbound, and chat inquiries.
Compensation Highlights:
Base Pay: $18.00 - $20.00 per hour
Pay Frequency : Weekly
Schedule Highlights:
Training Schedule: 4 days, Monday-Friday, 9:00 AM - 5:00 PM EST
Production Schedule: Monday-Friday, 9:00 AM - 8:00 PM EST, Saturdays 9:00 AM - 5:30 PM EST
Responsibilities
Conduct new hire and up-training in a virtual classroom environment as needed
Create an environment which supports a collaborative learning experience
Provide evaluations of employee performance to management as required
Maintain positive, consistent communication with departments and corporate staff
Report on progress of assigned projects to Project Leaders
Maintain ongoing dialogue with department heads as needed
Maintain accurate training records
Implement feedback from peer, leadership and operational observations
Proactively search for ways to improve the training experience
Assist in the maintenance of Project training curriculum and activities
Qualifications
Experience in outbound sales training (B2C or B2B)
Work-from-home training experience is a plus
Familiarity with Five9, Salesforce, Quickbase, Power BI, and Office 360 is helpful but not required
Background in production work within a BPO or call center environment
Strong communication, presentation, and coaching skills
Ability to adapt training for diverse learning styles and remote settings
Perks and Benefits:
Paid training
Opportunity to train and work from home
Laptop and usb headset provided for the duration of the assignment (you will provide monitor, keyboard, and mouse)
Diversity Statement
At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at HR@Broad-path.com . This information will be held in confidence and used only to determine an appropriate accommodation for the application process
BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
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