*This is a hybrid role, and candidate must be able to come to the Middleton, WI office at least 2 - 3 days per week*
Posting will close Monday, October 6 at 11:59pm (CST) . Please apply by then to be considered*
As a Support Advocate, you will be responsible for providing tier 1 technical support for our cloud-based software. Your primary duty will be to assist existing customers by guiding them through specific tasks within the software and troubleshooting any issues they encounter. Your role is crucial in ensuring our customers have a seamless experience with our product, fostering customer satisfaction and retention.
Key Tasks/Duties:
Education Requirements:
Essential Experience:
Working Conditions:
Travel:
Salary Range: $27.85/hour - $31.25/hour + Incentive
Employee Benefits
Who We Are
Established in 1985, Esker has grown into a leading provider of AI-driven process automation software with over 1,000 employees and 1,700 customers worldwide. Companies such as Arizona Cardinals Football Club, Whirlpool, Sony, Trek, Heineken, and many more use our cloud-based solutions to run more efficient and cost-effective business processes, improve customer and supplier relationships, increase employee productivity and morale, and enhance global visibility, scalability and compliance. Esker operates in five continents with global headquarters in Lyon, France, and two U.S. locations in Madison, WI, and Denver, CO.
Come as You Are
Esker is an equal opportunity
employer that celebrates diversity and is committed to maintaining an inclusive
and mutually respectful work environment. We do not discriminate against any
qualified applicants on the basis of: race, color, national origin, religion,
age, sex, sexual orientation, gender identity or expression, pregnancy,
disability, medical history, military or veteran status, and any other
characteristic protected by applicable law.
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