Job Description

Overview

We are looking for a skilled and motivated Salesforce Administrator with 3+ years of hands-on experience to support and enhance our Salesforce environment. This role combines user support, system administration, and deployment responsibilities. The ideal candidate will be a problem-solver with a strong understanding of Salesforce architecture, deployment best practices, and a passion for optimizing user experience and system performance.

Base pay range

$99,500.00/yr - $116,000.00/yr

Compensation

The position is non-exempt. The salary will be between $99,500.00 and $116,000.00 per year with an opportunity to earn a discretionary annual bonus. The salary range is determined based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education.

Qualifications

• 3+ years of experience as a Salesforce Administrator in a professional environment.
• Salesforce Administrator Certification (ADM-201) required; Advanced Admin or other certifications (e.g., Platform App Builder) are a plus.
• Proven experience with Salesforce deployment tools and release management processes.
• Strong understanding of Salesforce security model, automation tools, and reporting capabilities.
• Excellent troubleshooting, analytical, and communication skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.

Preferred Skills

• Experience with Salesforce DevOps tools (Gearset, Copado, AutoRABIT).
• Familiarity with Apex, SOQL, and Lightning Web Components is a plus.
• Experience with managed packages (Box, Conga, etc.).
• Experience with integration tools (e.g., MuleSoft, Zapier, Workato) or middleware platforms.
• Knowledge of Agile methodologies and tools like Jira or Azure DevOps.
• Knowledge of ITSM and support ticketing systems (e.g., Jira, ServiceNow).
• Experience in a regulated or enterprise environment.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for Salesforce users, resolving issues related to access, data, and functionality.
• Manage user setup, roles, profiles, permission sets, and license assignments.
• Create and maintain custom objects, fields, page layouts, record types, validation rules, and automation (Flows, Process Builder).
• Develop and maintain reports and dashboards to support business operations and decision-making.
• Conduct regular system audits and data quality checks to ensure integrity and compliance.
• Deliver user training, documentation, and onboarding for new users and features.

Deployment & Release Management

• Manage configuration changes and deployments across multiple Salesforce environments (sandbox, UAT, production).
• Use tools such as Change Sets, Salesforce CLI, or DevOps platforms (Gearset, Copado) to manage and automate deployments.
• Collaborate with developers, QA, and business analysts to coordinate release schedules and ensure successful rollouts.
• Maintain version control and documentation of all changes and deployments.
• Monitor post-deployment performance and troubleshoot any issues that arise.

Process Improvement & Collaboration

• Partner with business stakeholders to gather requirements and translate them into scalable Salesforce solutions.
• Identify opportunities to streamline processes and improve system usability.
• Participate in cross-functional projects and initiatives involving Salesforce integrations or enhancements.
• Stay current with Salesforce releases, features, and best practices, and recommend improvements accordingly.

Key Performance Indicators

• Reduce the average ticket response time
• Reduce the ticket backlog
• Reduce ticket resolution time

Working Hours

Hours may vary and will require some evening work; frequently requires working 40-45 hours/week depending on business needs.

Travel

0%-5% Occasional travel to branch offices or seminars may be required.

Physical Demands

• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear customers and/or other employees via phone or in person
• Body motor skills sufficient to enable incumbent to move from one office location to another

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

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