Job Description

Job Description

Job Description

Job Description: Training Manager

Overview

Our client is a high-growth, design-driven retail organization with a national presence across brick-and-mortar locations, mobile retail concepts, e-commerce, and wholesale partnerships. The company is known for its commitment to craftsmanship, elevated service standards, and delivering exceptional guest experiences.

The organization operates in a fast-paced, collaborative, and performance-oriented environment. Team members are empowered to take ownership of their work, contribute meaningfully to business outcomes, and grow alongside the brand. As the business continues to expand, our client is seeking innovative and driven leaders to help scale best-in-class retail training and development programs.

Role Summary

The Training Manager will be responsible for driving sales performance and operational excellence across all in-person retail locations through effective training, onboarding, coaching, and development initiatives. This role ensures consistent execution of service standards, selling behaviors, and operational processes while elevating the overall guest experience.

The ideal candidate is a dynamic facilitator and strategic thinker with a strong passion for people development, sales enablement, and continuous improvement.

This position is based at the client’s headquarters and requires on-site presence five days per week, with regular travel to retail locations.

Key Responsibilities

Training Strategy & Delivery

• Design, redesign, and implement training programs aligned with sales goals, service expectations, selling behaviors, operational standards, leadership development, business acumen, coaching, and product knowledge.
• Facilitate education on optical standards, operational processes, storytelling techniques, and marketing or campaign initiatives.
• Deliver training through a combination of virtual sessions, in-person workshops, mobile retail activations, and stretch assignments.
• Develop and maintain a centralized training curriculum and video library covering:
  • Product and optical excellence
  • Sales behaviors and conversion optimization
  • Systems and tools (e.g., ERP, LMS, POS)
  • Hiring best practices and performance management

Onboarding & Certification

• Lead and track all onboarding efforts to ensure new hires are fully certified within 90 days.
• Implement structured check-ins and assessments, including quizzes, role-play, and in-store observation, to validate readiness and skill mastery.

Performance Measurement & Continuous Improvement

• Measure and evaluate training effectiveness using KPIs such as sales performance, conversion rate, customer satisfaction/NPS, and repeat business.
• Maintain and audit training trackers, LMS engagement, and store-level compliance.
• Continuously identify performance gaps and refine training content, tools, and delivery methods.

Field & Cross-Functional Support

• Support store leaders in coaching, performance management, and career development using performance trackers, talent assessment tools, and reporting dashboards.
• Partner cross-functionally on product launch readiness, seasonal initiatives, and campaign execution.
• Support visual merchandising standards, inventory controls, and policy and procedure adherence through store walkthroughs and structured feedback loops.

Requirements

• 5+ years of experience in retail training, learning & development, or multi-unit store leadership.
• Demonstrated success building, scaling, and sustaining training programs across multiple locations.
• Strong facilitation, presentation, and coaching skills with a passion for developing people.
• Solid understanding of retail sales KPIs, store operations, and visual standards; experience in optical or specialty retail categories is a plus.
• Experience working with LMS platforms and content development tools.
• Excellent communication, organizational, and project management skills.
• Ability to travel up to 50%.

Compensation & Benefits

• Competitive salary based on experience and qualifications
• Medical, dental, and vision insurance options
• Life insurance, AD&D, and supplemental voluntary benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• 401(k) with investment options
• Adoption assistance, Employee Assistance Program (EAP), and commuter benefits
• Paid parental leave
• Paid time off and paid holidays
• Ongoing training and professional development opportunities, including an educational allowance
• Quarterly cultural or wellness stipend
• Employee product discounts or allowances

Salary Transparency (where applicable)

For roles based in certain jurisdictions, the expected base salary range is $75,000-$85,000 annually, depending on experience, skills, certifications, and business needs. Total compensation may also include bonus opportunities and a comprehensive benefits package.

Equal Opportunity Statement

Our client is committed to fostering an inclusive workplace and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, pregnancy, or any other protected characteristic under applicable law.

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