Job Description

Job Description

Brixton is looking for a Retail Store Manager ! The ideal candidate for this role will have the ability to recruit, hire, train, and lead store teams to achieve sales goals, manage expenses, and protect company assets while pursuing growth opportunities. The Retail Store Manager should have a strong understanding of organizational objectives and make decisions that align with both company and channel priorities and values. This position will be required to support business during peak days/hours. Bilingual in English and Spanish is a plus!

This is a full-time, exempt role based out of Ontario Mills, California.

ESSENTIAL DUTIES & RESPONSIBILITIES

Customer Experience:

• Ability to communicate effectively with customers and teams.
• Exemplifies an optimistic and energetic presence through team collaboration while building strong relationships with customers to maximize customer loyalty.
• Maintains a compelling store experience for customers by engaging and modeling appropriate customer service behaviors.
• Resolves customer issues in a timely manner while being solution-oriented and forward-thinking; partners with the Area Manager as needed.
• Develops a symbiotic relationship between Brixton retail store locations to elevate experience and drive loyalty.

Operational Excellence:

• Ensures store policies and procedures are followed and are consistent across locations.
• Adheres to all retail policies and procedures including POS and Operations.
• Supervises and manages all aspects of daily store operations.
• Supervises and manages all aspects of Loss Prevention practices.
• Plans weekly staffing schedules in compliance with schedules policy.
• Responsible for accurate sales figures and performs cash management functions such as bank deposits and daily cash reconciliation.
• Accountable for combined store, individual store and individual staff goals.
• Executes reductions, price changes, clearance, and transfers.
• Ensures the store environments comply with health and safety regulations.
• Provides strong communication, delegation, and follow-up for teams to accomplish operational activities, while maintaining connection to these areas.
• Interacts and communicates with Area Manager, and other Brixton leadership in a professional manner.

Product Expert:

• Executes store visual standards following visual merchandising direction.
• Ensures store and brand visual standards are consistently maintained and shoppable for customers.
• Ensures housekeeping duties are completed to maintain a neat, clean, and professional store environment.
• Accountable for merchandise processing and replenishment on sales floor.
• Facilitates fitting and product knowledge sessions to enhance customer experience.
• Ensures all team members are trained on full customization of headwear.

People’s Coach:

• Teaches, trains and develops successful teams.
• Ensures all staff members are trained on selling skills, customer service and operations.
• Creates a sense of belonging and teamwork within individual store teams and across locations.
• Recruits and hires team members who compliment the business needs, the existing staff and the brand.
• Recognizes talent within teams and develop them for growth within the stores and company.
• Provides consistent, thorough, and timely feedback, coaching, and accountability to all employees.
• Analyzes results and behaviors of individuals and actively manage performance.

KNOWLEDGE, SKILLS & ABILITIES

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience. and/or training; or equivalent combination of education and experience.
• Strong business acumen with proficiency in data analysis, metrics-driven reporting, and using data to inform strategic decision-making.
• Strong communication skills, verbally and electronically, with all levels of the organization.
• Serves as a respected voice and resource, fostering collaboration across the Retail channel and among peers.
• Delivers sales results through employee development and mentorship.
• Proficient with MS Office (Microsoft Word, Excel, PowerPoint, and Outlook).
• Effectively manages through change, pivot comfortably, maintain flexibility, and make decisions based on needs of the business.
• Receives critical and complimentary feedback with a growth opportunity mindset.
• Flexibility in working hours, including weekends and holidays.
• Willingness to travel outside of immediate area if needed.

Physical Demands:

• May require a combination of standing, stooping, sitting, and walking up to 75% of the time, and as needed.
• Ability to lift up to 25 lbs.

Work Environment:

• Moderate noise (examples: business office with computers and printers, light traffic).

SALARY RANGE

The base pay for this position is between $69,000-72,000 per year. In accordance with applicable state laws, the range provided is Brixton's reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.

Brixton LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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