Job Description

Order Fulfillment Associate
Location: Malden, MA (Onsite)
Department: Order Fulfillment
Status: Full-Time
Hours: Monday-Friday, 7:00 AM-3:30 PM
Pay: $19.50/hour

About Us

New England Coffee, a brand of Reily Foods Company, has been roasting exceptional coffee for more than 100 years. We pride ourselves on quality, consistency, and great service-and our fulfillment team plays a critical role in delivering that experience to every customer. We are expanding and seeking a dependable, motivated individual to join our team.

Position Overview

The Order Fulfillment Associate ensures customer orders are selected, packed, and shipped accurately and on time. This hands-on role supports fulfillment operations including order processing, inventory management, materials handling, and maintaining a clean, safe workspace.

Responsibilities

• Monitor, process, and fulfill daily online orders
• Accurately pick, pack, and verify items prior to shipment
• Prepare and stage outgoing shipments for multiple carriers
• Perform stock counts, replenishment, and general inventory control
• Maintain a clean, organized, and safe work area
• Report product, quality, or safety concerns promptly
• Assist with customer order inquiries as needed
• Support additional departmental tasks as required

Qualifications
• Experience in processing orders
• Ability to read, write, and communicate clearly in English (Spanish a plus)
• Strong attention to detail, accuracy, and quality
• Basic computer skills
• Reliable, punctual, and comfortable in a fast-paced, collaborative environment
• Ability to lift 30 lbs. and perform physical tasks (standing, climbing, reaching, etc.)
• Must be 18+ and able to pass a background check

Preferred Skills
• Customer communication and problem-resolution abilities
• Motivation to learn new tasks and adapt quickly
• Ability to operate light warehouse equipment (e.g., pallet jacks)
• Strong organizational and quality-focused mindset
• Flexible hours when business needs require

Job Tags

Full time, Monday to Friday, Flexible hours,

Similar Jobs