Job Description
Who We Are Superior Customer Service At First Service Bank, service is our middle name. We strive to exceed our customers' expectations by creating a remarkable customer experience daily.
Our associates are relationship-builders who work to understand our customers' needs.
POSITION: Mortgage Loan Officer First Service Bank, honored as one of Arkansas' Best Places to Work for six consecutive years (2020-2025), is seeking a motivated Mortgage Loan Officer for our Conway, Arkansas market to help our customers find their way home.
This is a fantastic opportunity for someone that enjoys cultivating relationships, generating mortgage loan business, and guiding customers through the full home loan process-from application to closing. This role involves advising borrowers, partnering with realtors and community contacts, and delivering exceptional service with every interaction. This role gives you the chance to help people achieve one of life's biggest milestones-homeownership-while working in a supportive, award-winning culture recognized as one of Arkansas' Best Places to Work. You'll represent First Service Bank with professionalism and energy while helping customers find the mortgage solutions that fit their needs.
This position is open to candidates located within a 30-mile radius of the First Service Bank branch for which they are applying. What You'll Do: - Manage and service an existing lending portfolio while developing new business for the bank
- Attract potential borrowers by building and maintaining strong relationships with realtors, title companies, builders, and other center of influences
- Educate borrowers on available loan products and guide them confidently through the loan process
- Represent the bank through active involvement in community events and by promoting all of the bank's products and services
- Apply strong knowledge of underwriting criteria and guidelines for Conventional, FHA, VA, and RD loans
- Establish and cultivate long-lasting relationships with customers, offering excellent service at every step
- Source and develop new financing requests for both new and existing customers
- Support the bank's relationship-focused culture through ongoing customer contact, quality service, and deep product expertise
You're Perfect for This If You: - Are a relationship-builder who loves connecting with people and helping them achieve their dream of homeownership
- Thrive in a fast-paced, goal-oriented environment and take pride in delivering exceptional customer service
- Enjoy being active in your community and representing your bank with professionalism and enthusiasm
- Are confident educating borrowers and guiding them through the mortgage process
- Have strong attention to detail and a solid grasp of mortgage underwriting guidelines
- Are proactive, resourceful, and motivated to grow your portfolio and pipeline
- Love working with a team that supports, encourages, and celebrates your success
Requirements: - Strong knowledge of mortgage products, underwriting guidelines, and loan regulations
- Excellent communication and customer-service skills
- Ability to build and maintain strong referral relationships
- Strong attention to detail and organizational skills
- Proven ability to manage multiple files, deadlines, and borrowers at once
- Comfort working in a goal-driven, community-focused banking environment
- Proficiency with computer systems, loan origination software, and standard office applications
- A valid driver's license and reliable transportation for community and referral partner visits
- High school diploma or equivalent
Preferred, but not required: - Possess a college degree in a related field
- NMLS Certification
- Previous mortgage lending experience
Why First Service Bank? We're more than a bank, we're a team that cares about community, connection, and continuous growth. You'll have the opportunity to gain experience, contribute, and grow with a company that values both people and process.
Why Join Us? This position comes with a first-class, comprehensive benefits package, including: - Employee medical, dental, vision, life insurance, cancer insurance, and long-term disability insurance for less than $75.00 per month!
- Clothing stipends to keep you looking sharp and professional.
- Professional and personal development opportunities to help you grow and advance in your career.
- Tuition reimbursement to support your educational goals.
To learn more about our amazing benefits, visit: First Service Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If you're ready to bring your leadership, vision, and expertise to a team that values integrity, service, and community-let's connect. Apply now -we'd love to meet you!
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