Job Description

Responsibilities:

• Utilize an enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets as required.
• Hardware support: Monitor new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices
• Provide secondary on-site support and knowledge transfer to the centralized helpdesk team
• Offer support via phone and mobile device support, including voicemail and account administration, deployment/replacement of equipment.
• Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.

Qualifications:

• 2 years of desktop and/or deskside support experience
• Exposure to Active Directory a plus but not required
• Experience with a ticketing system such as ServiceNow, Remedy, etc.
• General network knowledge to address connectivity issues
• Exceptional customer service and communication skills

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