Job Description

Healthcare Customer Service Specialist (Customer Order Insurance Specialist)

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Make a difference in someone's life every single day. At Cochlear, we help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

As the global leader in implantable hearing solutions, we have provided more than 600,000 implantable devices more than any other company helping people of all ages to hear and connect with life's opportunities.

Mission driven, compassionate, and engaging individuals to join our Customer Experience team at Cochlear as Customer Order Insurance Specialist. In this role you will provide a world class customer experience to recipients, patients, clinicians, consumers, caregivers and/or family members of recipients as a member of our call center team.

What you will do:

• Wow our customers with every single interaction.
• Be a customer champion, assisting throughout their Cochlear journey pertaining to insurance, products and services, ordering, and billing.
• Become a trusted advisor to our customers throughout the insurance process, including specific eligibility requirements, gathering of Insurance Intake Forms, Assignment of Benefits, etc.
• Work cross-functionally with key internal partners including Supply Chain, Reimbursement Operations, and Billing & Collections to deliver quality outcomes for our customers.

What you will need:

• The drive to go above and beyond to serve our customers. We seek those who are attuned to the needs of hearing-impaired individuals and can patiently engage to solve customers' needs.
• Ability to guide and educate customers on insurance, orders, service, and billing related inquiries.
• Technical aptitude and multitasking skills to navigate multiple systems and tools.
• Effective verbal and written communication skills to interact with customers via phone, email, and chat in a call center environment.

Why you will love working with us:

• In addition to career development & training opportunities, we offer competitive wages and benefits.
• Salary range: $22.00/hr - $25.00/hr. Annual bonus opportunity of 5%
• Competitive medical, dental, vision, life & disability insurance
• 401(K) with 5% company match and immediate vesting; Employee stock purchase plan
• Accrue 3 weeks PTO to start, and time off to volunteer
• Maternity and paternity leave
• Tuition reimbursement (up to $5,250 annually)

How you will work:

• In this role you should be comfortable working in-person from our location in Lone Tree, CO
• Paid training to enable your success
• Shift after training: 9:30am to 6:00pm Mountain Time Monday through Friday with rotating Saturday shift from 8:00am - 12:00pm Mountain Time.

Education and Experience Requirements:

High School Diploma and 2 Years of experience in healthcare customer service

Physical & Mental Demands:

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position and utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures, and processes to customers (whether internal or external).

Work Environment:

This role is an in-office position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

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