Healthcare Call Center Supervisor
Location: N/E Austin, TX | Onsite
Compensation & Schedule
• Salary Range: $60,000 – $75,000
• Schedule: Monday to Friday, 8:00 AM – 5:00 PM
• Employment Type: Full-time, Exempt
ROLE IMPACT
The Healthcare Call Center Supervisor oversees a high-volume patient care team that supports multiple providers across several clinics. This role ensures accurate appointment coordination, verifies insurance, and maintains a seamless patient experience through strong leadership, process optimization, and service excellence.
KEY RESPONSIBILITIES
• Lead and supervise a team in a multi-line, high-volume call center environment focused on healthcare.
• Oversee day-to-day operations to maximize efficiency and minimize patient wait times.
• Coach, train, and evaluate staff performance to ensure quality and compliance with internal standards.
• Monitor workflows.
• Utilize systems to maintain accurate patient data and optimize clinic utilization.
• Serve as the escalation point for patient issues, ensuring timely resolution and excellent patient service.
• Prepare and present operational reports highlighting call metrics, productivity, and improvement initiatives.
• Collaborate with front office and clinical teams to enhance coordination and communication across departments.
MINIMUM QUALIFICATIONS
• High school diploma or equivalent; associate or bachelor’s degree in healthcare or business administration preferred.
• 3+ years of experience in healthcare contact center operations, or related field.
• 2+ years of supervisory or team lead experience in a fast-paced environment.
• Strong communication, leadership, and problem-solving skills.
• Proficiency in Microsoft Office and scheduling software systems.
• Knowledge of HIPAA regulations and patient confidentiality standards.
CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Electronic Health Record (EHR) or scheduling platforms
• Call management or CRM systems
• Insurance verification systems
• Reporting dashboards and intranet applications
PREFERRED SKILLS
• Experience with healthcare process optimization or call center analytics.
• Proven success in driving team performance and patient satisfaction.
• Strong organizational and time-management skills in dynamic settings.
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
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