Job Description

This is a remote position.

Job Title: Epic Willow Inpatient Application Analyst – Go-Live Support (Remote, 3-Month Contract)

Start Date: ASAP

Location: Remote (U.S.-based preferred)

Engagement Type: 3-Month Contract, Full-Time Hours

Schedule: Core business hours + Go-Live On-Call Rotation

Position Overview

We are seeking an experienced Epic Willow Inpatient Application Analyst to support a large health system through a major Epic go-live . This is a 3-month remote contract focused primarily on break/fix ticket support , medication workflow stabilization, and coordination with pharmacy and clinical teams in an inpatient setting.

The consultant will operate in a high-volume support environment , helping ensure safe and efficient medication processes. Participation in an on-call rotation during the go-live window is required to assist with 24/7 inpatient operations.

Key Responsibilities

• Provide day-to-day break/fix support for Epic Willow Inpatient during and after go-live.
  
• Triage, analyze, and resolve application and workflow issues related to:
  
• • Medication ordering workflows for inpatient units
    
  • Dispensing workflows and automated dispensing cabinets (Pyxis / Omnicell) integration
    
  • Medication Administration Record (MAR) workflows
    
  • Pharmacy verification workflows
    
  • Compounding/IV workflows and batching
    
  • Medication inventory and charge capture
    
• Work within the organization’s ITSM/ticketing system to accurately track, prioritize, and document incidents and changes.
  
• Partner closely with pharmacists, pharmacy technicians, nursing staff, and clinical leadership to understand issues and validate solutions.
  
• Conduct root cause analysis to resolve recurring issues and improve workflow consistency.
  
• Maintain and optimize Willow Inpatient build , including:
  
• • Medication dictionaries and formulary updates
    
  • Order sets, smart groups, preference lists, and decision support
    
  • Dispensing cabinet configuration, interfaces, and queue routing
    
• Collaborate with other Epic and interfacing teams (e.g., ClinDoc, Orders, Cupid, OpTime/Anesthesia, Beacon, Beaker, and Interface/Integration teams ) to support integrated workflows.
  
• Participate in on-call rotations (evenings, nights, weekends as needed) during the go-live and stabilization period.
  
• Follow organizational change control and governance standards for promoting fixes.
  
• Create and maintain knowledge articles, workaround documentation, and known issues lists for operational support transparency.
  

Contract Details

• Duration: Approximately 3 months, with potential extension based on stabilization needs.
  
• Start Date: ASAP , rapid onboarding required.
  
• Location: 100% remote; extended hours may be required during go-live and on-call coverage.
  
• Hours: Full-time (40 hours/week) with possible overtime during peak support periods.
  

Requirements

Required Qualifications

Epic Willow Inpatient certification/accreditation, or proven equivalent experience supporting the module.

2+ years of experience as an Epic Application Analyst focused on pharmacy and inpatient clinical workflows.

At least one recent Epic go-live or large-scale upgrade supporting Willow Inpatient workflows.

Strong understanding of inpatient medication workflows, including:

Pharmacy verification and dispensing

Medication Administration Record (MAR) processes

ADC workflows (Pyxis / Omnicell) and drug inventory management

Medication billing / charge capture considerations

Experience working in a ticketing/ITSM environment (ServiceNow, Remedy, Cherwell, etc.).

Excellent communication and collaboration skills, especially in a fully remote support model.

Ability and willingness to support flexible schedule and on-call rotation.

Preferred Qualifications

Experience supporting large health systems or multi-site hospital environments.

Familiarity with IV compounding workflows, chemo prep, sterile vs. non-sterile batching, and infusion center workflows.

Knowledge of medication decision support (BPAs, rules, warnings).

Experience developing tip sheets, troubleshooting guides, and training materials for pharmacy and clinical staff.

Job Tags

Full time, Contract work, Temporary work, Immediate start, Remote work, Flexible hours, Night shift, Weekend work, Afternoon shift,

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