Job Description

Our client is currently seeking a DIRECT LOAN PROCESSOR SPECIALIST I

Job Title: Direct Loan Processor Specialist I
Job Type: Full-Time
Schedule: Monday-Friday, 8:30 AM - 5:30 PM
Work Location: On-site (Irvine, CA)
Industry: Financial Services / Consumer Lending
Seniority Level: Entry to Mid-Level

Job Description

We are seeking a Direct Loan Processor Specialist I to join our team. In this role, you will provide prompt, efficient, and accurate service to members and internal teams throughout the consumer loan process-from application to funding. You will manage a high volume of inbound and outbound calls, support internal teams with complex loan inquiries, and ensure compliance with all relevant regulations.

Key Responsibilities

• Handle a high volume of inbound and outbound consumer loan-related calls.
• Support internal teams with escalated or complex loan inquiries.
• Analyze data, collect documentation, and prepare loan documents with accuracy.
• Verify DMV documentation to ensure proper lien recording.
• Collaborate across departments to complete loan processing steps.
• Audit loan documents and reports for compliance and accuracy.
• Identify and mitigate potential fraud or suspicious activity.
• Conduct member interviews and financial analysis to determine loan eligibility.
• Prepare and send loan documents for signing and disbursement.
• Respond to emails, chats, and escalated inquiries in a timely, professional manner.
• Participate in virtual meetings and maintain a strong presence in a digital work environment.

Required Qualifications

• High school diploma or equivalent (some college preferred).
• Minimum 3 years of experience in a high-volume call center or loan processing environment.
• Strong multitasking and organizational skills.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office and general computer systems.
• Ability to remain calm under pressure and handle challenging calls.
• Familiarity with DMV titling and lien filing (preferred).
• Knowledge of consumer lending products such as auto and personal loans (preferred).

Preferred Experience

• Contact center and consumer loan processing (not limited to mortgage).
• Experience with fraud detection and identity verification.
• Strong attention to detail and commitment to compliance.

Physical Requirements

• Prolonged sitting with occasional mobility.
• Ability to lift up to 15 lbs.
• Normal vision and hearing (accommodations available if needed).

Work Environment

• Collaborative team environment with internal and external communication.
• Frequent interaction with members, dealerships, and finance companies.

Job Tags

Full time, Work at office, Monday to Friday,

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