Job Description
Position Description: Primary focus is the delivery of product to customers ensuring customer satisfaction through on-time delivery and professional interaction. The Delivery Driver (non-CDL) is responsible for providing timely transportation of products from origin to destination as assigned, along with unloading and staging products at customer's place of business. Expected to maintain professional representation of the Company in all interactions with customers and through responsible driving, while providing excellent customer service and building strong customer relationships.
Key Responsibilities - Abide by all Company safety policies and state and federal transportation regulations
- Assist in verification of all outgoing and incoming product for accuracy in terms of size, amount and type
- Collect payments from customers in monetary form acceptable to Company
- Efficiently unload cargo and stage products at customer's place of business.
- Ensure all administrative paperwork concerning delivery orders required to move with shipments is available for inspection and that appropriate paperwork accompanies delivery
- Maintain professional representation of the Company in all interactions with customers and through responsible driving
- Maintain records required for compliance with state and federal regulations, including driver's logs, records of fuel purchases, mileage records and other records required by law and Company policy
- Occasionally operate powered industrial vehicles (forklift pallet jacks, order pickers, etc.)
- Timely transportation of product from origin to destination as assigned
Competencies - Action-Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Collaboration- Building partnerships and working collaboratively with others to meet shared objectives
- Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Decision Quality - Making good and timely decisions that keep the organization moving forward.
- Drives Results - Consistently achieving results, even under tough circumstances.
- Ensures Accountability - Holding self and others accountable to meet commitments.
- Equipment Utilization - The ability and skill to ensure the optimum utilization of warehouse or production plant, equipment and materials.
- Health and Safety - The ability and skill to manage and apply safe systems of work.
- Masters Service Conversations - Ability to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close.
- Navigates Field Service Interactions - Briefs customer on service interaction~Confirms logistics of visit/interaction~Defines scope of service interaction~Displays appropriate body language with the customer~Offers alternative or interim solutions~Reads the customer''s tone and body language~Reflect and plan for future interactions
- Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
- Policy & Procedures - The ability and skill to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives.
- Service Into Sales - Ability to recognize sales opportunities during service interactions to enhance overall customer service; Presents products and solutions in a compelling way, Recognizes clues for added needs, Refers added customer needs to appropriate team, Transitions from service to sales conversation
- Verbal Communication - Ability to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications.
Qualifications - High School or GED degree
1-2 years of related experience preferred
Skills - Navigates Field Service Interactions
- Policy & Procedures
- Masters Service Conversations
- Service Into Sales
- Verbal Communication
- Equipment Utilization
- Health and Safety
Physical Demands/Working Conditions Physical Demands Category: Driver
Physical Demands/Work Environment/Travel Requirements:
• Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift products weighing up to approximately 50 pounds. Handling of tires (e.g., rolling, destacking, team lifting) greater than approximately 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
• Travel required: 75% of the time, no overnight stays (CDL drivers will have overnight stays)
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
DEL-NON-CDL
Build a challenging and rewarding career with us! American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace
Job Tags
Interim role,