Customer Service Representative Job at Formlabs, Milwaukee, WI

SHdscERHanU3czlmTmRqeGNpdzcwMXBPeHc9PQ==
  • Formlabs
  • Milwaukee, WI

Job Description

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User satisfaction lies at the heart of Formlabs' success. The capabilities of our technology are growing rapidly, and so are the needs of our team. We're looking for:
  • Expert teachers to help our customers learn the ropes of 3D printing
  • Problem solvers to figure out what went wrong and how to fix it
  • Empathetic communicators to keep our users' trust
Our incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone support, and live trainings. If you're looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a Customer Service Agent.

**This role will be in-person in our office in Milwaukee, WI**

The Job:
  • Support users in learning the ins and outs of 3D printing
  • Act as the first point of contact for prospective and returning customers, answering their questions or routing them to the appropriate channels
  • Keep customers ridiculously happy
  • Print in 3D to your heart's content
You:
  • Strong preference for bilingual (Spanish or French) candidates
  • Love to make your customer's day by not only answering their questions, but also anticipating those to come
  • Can communicate with grace without being face to face with users
  • Easily make friends with new technology
  • Have a knack for problem solving and getting to the bottom of things
  • Are excited about learning and always want to know more
Our Perks:
  • Robust equity program to build future wealth through RSUs
  • Comprehensive healthcare coverage (Medical, Dental, Vision)
  • Low cost fund options in our 401K and access to advisors
  • Generous paid Parental Leave (up to 16 weeks)
  • Tenure-based paid Sabbatical Leave (up to 6 weeks)
  • Flexible Out of Office Plan \- Take time when you need it
  • On-site parking & pre-tax commuter benefits
  • Healthy on-site lunches, snacks, beverages, & treats
  • Regular sponsored professional development opportunities
  • Many opt-in culture events across our diverse community
  • And of course\... unlimited 3D prints

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Job Tags

Work at office, Flexible hours,

Similar Jobs

Anders Group

Travel Radiology Manager Job at Anders Group

 ...Job Description Anders Group is seeking a travel Radiology Technologist for a travel job in Raton, New Mexico. Job Description &...  ...determined. Posted job title: Radiology / Cardiology - Radiology Manager @ Miners Colfax Medical Center About Anders Group WHY ANDERS... 

Coda Search│Staffing

Customs Entry Writer Job at Coda Search│Staffing

 ...Job Description Seeking Customs Entry Writer &##128205; Location: Schaumburg, IL| &##128338; Full-Time | Logistics Are you detail-oriented, organized, and ready to take the next step in your logistics career? Join our team as an Entry Writer, where youll play... 

Edsal Manufacturing

Maintenance Electrician Job at Edsal Manufacturing

 ...Job Description Maintenance Electrician - 1st Shift Edsal Manufacturing is North America's leading designer, manufacturer, and distributor of high-quality steel shelving and cabinets for garage, basement, storage, and commercial storage applications. Edsal was founded... 

Aerotek

Screen Printing Machine Operator Job at Aerotek

 ...Screen Printing Machine Operator Engage in screen printing on various products and components, ensuring that each item meets the quality standards. This role involves manual operation at a consistent and medium speed production pace. Responsibilities: Operate... 

Sam The Concrete Man

Digital Marketing Specialist Job at Sam The Concrete Man

 ...Ads Manager, and performance tracking tools like Google Analytics ~ Experience managing a team is a strong plus ~ Understanding of SEO best practices and how it supports paid strategies ~ Excellent analytical, communication, and project management skills ~ Hubspot...