Job Description
Course Administrator
Summary: Provide learning administrative services to support client training needs, including onsite class and training facility support, and oversight and implementation of courses and curriculum as assigned.
Responsibilities
- Responsible for physical set up of onsite/offsite rooms, including configuring tables, setting materials, and equipment setup
- Collect and return materials to storage after class
- Ensure facility is prepped with quality and client standards are maintained
- Troubleshoot audio visual equipment issues in training rooms
- Maintain course/curriculum information within Learning Management System (LMS)
- Provide onsite point of contact for course owners and class participants for service support
- Manage event activities including class adds, class cancellations, advertising, enrollments, confirmations, waitlists, facilities scheduling, class close out activities, and reporting
- Enroll students and maintain course rosters for all scheduled courses
- Enter student attendance records into computer database and provide appropriate reports on attendance to supervisor and/or client
- Maintain and record class evaluation information
- Perform data entry support as it relates to learning administration as needed
- Ensure client standard operating procedures, processes and service level agreements are maintained
- Identify and troubleshoot discrepancies
- Filing of paper training history records at the site
- Perform client requested tasks
- Escalate service issues to Manager for resolution
Qualifications
- Entry level for Bachelors degree or 2 years of successful working experience in: A learning organization; Training administration (preferred but not required); Customer service
- Knowledge of and experience with learning management systems (preferred but not required)
- Experience in Microsoft Office suite
- Team-oriented but self-motivated and able to work with minimal supervision
- Demonstrated attention to detail, strong quality focus, and well organized
- Successful prioritization of work requirements and multitasking, as necessary
- Analytical and problem solving skills
- Client focused to build and maintain professional working relationships
- Ability to remain flexible and adaptable to constant change
- Effective oral and written communication skills with clients, leadership and team members
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Job Tags
Work experience placement, Work at office, Flexible hours,