Course Administrator Job at TEEMA Solutions Group, Indianapolis, IN

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  • TEEMA Solutions Group
  • Indianapolis, IN

Job Description

Course Administrator

Summary: Provide learning administrative services to support client training needs, including onsite class and training facility support, and oversight and implementation of courses and curriculum as assigned.

Responsibilities
  • Responsible for physical set up of onsite/offsite rooms, including configuring tables, setting materials, and equipment setup
  • Collect and return materials to storage after class
  • Ensure facility is prepped with quality and client standards are maintained
  • Troubleshoot audio visual equipment issues in training rooms
  • Maintain course/curriculum information within Learning Management System (LMS)
  • Provide onsite point of contact for course owners and class participants for service support
  • Manage event activities including class adds, class cancellations, advertising, enrollments, confirmations, waitlists, facilities scheduling, class close out activities, and reporting
  • Enroll students and maintain course rosters for all scheduled courses
  • Enter student attendance records into computer database and provide appropriate reports on attendance to supervisor and/or client
  • Maintain and record class evaluation information
  • Perform data entry support as it relates to learning administration as needed
  • Ensure client standard operating procedures, processes and service level agreements are maintained
  • Identify and troubleshoot discrepancies
  • Filing of paper training history records at the site
  • Perform client requested tasks
  • Escalate service issues to Manager for resolution
Qualifications
  • Entry level for Bachelors degree or 2 years of successful working experience in: A learning organization; Training administration (preferred but not required); Customer service
  • Knowledge of and experience with learning management systems (preferred but not required)
  • Experience in Microsoft Office suite
  • Team-oriented but self-motivated and able to work with minimal supervision
  • Demonstrated attention to detail, strong quality focus, and well organized
  • Successful prioritization of work requirements and multitasking, as necessary
  • Analytical and problem solving skills
  • Client focused to build and maintain professional working relationships
  • Ability to remain flexible and adaptable to constant change
  • Effective oral and written communication skills with clients, leadership and team members

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Job Tags

Work experience placement, Work at office, Flexible hours,

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