Job Description

Course Administrator

Summary: Provide learning administrative services to support client training needs, including onsite class and training facility support, and oversight and implementation of courses and curriculum as assigned.

Responsibilities

• Responsible for physical set up of onsite/offsite rooms, including configuring tables, setting materials, and equipment setup
• Collect and return materials to storage after class
• Ensure facility is prepped with quality and client standards are maintained
• Troubleshoot audio visual equipment issues in training rooms
• Maintain course/curriculum information within Learning Management System (LMS)
• Provide onsite point of contact for course owners and class participants for service support
• Manage event activities including class adds, class cancellations, advertising, enrollments, confirmations, waitlists, facilities scheduling, class close out activities, and reporting
• Enroll students and maintain course rosters for all scheduled courses
• Enter student attendance records into computer database and provide appropriate reports on attendance to supervisor and/or client
• Maintain and record class evaluation information
• Perform data entry support as it relates to learning administration as needed
• Ensure client standard operating procedures, processes and service level agreements are maintained
• Identify and troubleshoot discrepancies
• Filing of paper training history records at the site
• Perform client requested tasks
• Escalate service issues to Manager for resolution

Qualifications

• Entry level for Bachelors degree or 2 years of successful working experience in: A learning organization; Training administration (preferred but not required); Customer service
• Knowledge of and experience with learning management systems (preferred but not required)
• Experience in Microsoft Office suite
• Team-oriented but self-motivated and able to work with minimal supervision
• Demonstrated attention to detail, strong quality focus, and well organized
• Successful prioritization of work requirements and multitasking, as necessary
• Analytical and problem solving skills
• Client focused to build and maintain professional working relationships
• Ability to remain flexible and adaptable to constant change
• Effective oral and written communication skills with clients, leadership and team members

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