Contact Center Customer Service Representative - Weekday Job at Mister Sparky of Mid America, Lowell, AR

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  • Mister Sparky of Mid America
  • Lowell, AR

Job Description

Job Description

Job Description

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Vision insurance
Department: Customer Care
Location: Lowell, AR
Schedule: Full-Time | MondayFriday, 10:00 AM 6:00 PM

About the Role
Were hiring a Customer Service Representative (CSR) to join our Customer Care Department in Lowell, AR . This full-time, in-office role plays a vital part in supporting daily operations in a fast-paced contact center environment. You'll interact with customers, technicians, dispatchers, and managers to schedule appointments, resolve concerns, and ensure daily scheduling runs smoothly. If you're detail-oriented, organized, and enjoy helping peoplethis is a great opportunity for you.

Key Responsibilities
  • Answer incoming calls and assist customers with scheduling, rescheduling, and general inquiries
  • Ensure all daily appointments are properly scheduled and confirmed
  • Communicate clearly with service technicians, dispatchers, operations managers, and fellow CSRs
  • Resolve customer concerns professionally and escalate issues when necessary
  • Accurately enter and update information in dispatching/scheduling software
  • Manage multiple tasks and stay organized in a busy, fast-paced environment
Must-Haves
  • Strong verbal and written communication skills
  • Basic computer skills and ability to learn new software (training provided)
  • Excellent attention to detail and time management
  • Friendly, dependable, and team-oriented attitude
  • Reliable attendance and punctuality
  • Must pass a background check and drug screening
Nice-to-Haves
  • Previous experience in customer service, dispatch, or call center roles
  • Familiarity with dispatch or scheduling software (e.g., ServiceTitan or similar)
  • Experience working in a fast-paced, high-call-volume environment
Working Conditions
  • Office-based position with regular phone and computer use
  • Fast-paced environment, especially during busy seasons or high-demand periods
  • Requires the ability to stay organized and multitask throughout the day
Compensation & Benefits
  • Hourly pay plus performance bonuses or incentive pay
  • Health, dental, and vision insurance (for full-time employees)
  • Paid time off and paid holidays
  • 401(k) or retirement plan
  • Opportunities for growth and advancement
Why Join Us
  • Join a supportive and reliable team that values great customer service
  • Work in a stable company where your contributions are appreciated
  • Competitive pay, strong benefits, and room to grow
  • Make a real impact every day by helping customers and supporting the operations team

Job Tags

Hourly pay, Full time, Work at office, Weekday work,

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